Our Reviews

Great experience

N/a

We were treated very fair. You made us feel important. Your dealership is a definite 10+.

Very nice helpful and polite

Got there for appointment was taken right away and done in less that an hour. They was able to fix another problem with the car plus the oil change I was scheduled for.

Alan and Chad were efficient to create a deal that worked for both parties without having to go back and forth ten times. It was a pleasant buying experience.

Always Good Service

As usual, my vehicle was in promptly, and my wait time was less than an hour. Ronnie, my service advisor, was great to work with.

Excellent customer service.

Team was extremely friendly and helpful. Service was fast.

Weston was very helpful and always has been. I drive 24 miles each way to this dealership for service, even though there are GMC dealerships closer to my house, because I trust Weston and the Service Department technicians. They have always done good work.

Hello, I bought a new 2025 GMC 2500 Sierra Denali recently. I had difficulty in the purchase from the Assistant Manger, not wanting to hold the vehicle while the funds were being wired from my bank. That’s to Rip the salesman he was able to work with me to finalize the sale. His professional is greater than great along with his professionalism, character & the like. Hats off to Rip for getting the job done when no one else cared!!!

Best sales person I have had. Been buying from same dealer for over 30 years. These new guys were over the top.

Very patient with us and explained everything well even spoke spanish to make it easier

Very courteous

Everyone was very friendly

Everything went really well

I was happy to find someone to listen to my concerns and follow up on getting the problem resolved. Thank you!!

My wife and I have been customers since 2013. We bought both our vehicles from you and have always been pleased up to now. We brought the Cascada in for service in December for an oil leak. They resealed the front covers. Two weeks later I brought it back still leaking, there was no ticket on it. I was told it was a different leak and it had a crack in the engine. I came back again and when I spoke to Dan Vicek I explained my 46 years as a GM technician and the last 20 as a shop foreman at Pitre Buick, Pontiac, GMC. Dan got the car in found the oil leak was from the oil pump flow control valve. The leak is now fixed. We were charged $1796 for the first visit and another $463 for the actual repair. I do not believe they found the root cause in the first service and the resealing of the front covers was necessary. Larry Smith

Kerry was amazing! Teresa was quick and easy to work with, and even the manager was fantastic.

Had a nail in my tire that couldn’t be fixed. Hard to find a 22 in tire, but they found one & got it fixed the next day.

Went and had my car transmission flushed, and then I had my transmission checked by a mechanic, and it was smelly burden and dirty, had to have another mechanic flush my transmission and he said it was never change contacted them said manager would contact me. He left me a voicemail when I tried calling back twice leaving them to voicemails never got a callback. I would never recommend them again or go back And told them and they said how do they know that I was showing them the right transmission oil all they have to do is look back on their cameras and see if it was changed which it wasn’t. I have no reason to lie paid $233 for nothing and had to pay another 300 to get it done right

I have been very frustrated with my experiences getting my vehicle serviced. This was the fourth time coming in for the same problem and I continue to be concerned that the problem will persist. During my most recent appointment, a new crack in my windshield was present when I picked up my vehicle. This crack was not present when I dropped it off. Earnhardt failed to provide any solutions or to offer any assistance to fix something that happened on their watch. Autumn has been great and I can tell she has tried her best. I feel the problem lies in the manager who failed to see that as a problem that needed to be addressed and pretty much brushed off the issue. Terrible customer service from the manager in my opinion. Particularly after having to come in repeatedly for the same problem with my vehicle, I would have thought they'd be willing to at least help fix it. I have tried my best to be patient through all of the issues, but that was the nail in the coffin for me as far as Earnhardt's is concerned.

Autumn was great to work with, in fact all the guys behind the counter was very friendly!

Very good, went out of way to make the deal in my opinion.

Very helpful people

Ronnie is always very friendly and took care of me right away. I received my text from the dealership letting me know if I needed anything to let us know. I had an appointment for an oil change & tire rotation, my appointment was completed in under 1 hour. My car is running great and I’m very happy with my service.

Rip Rios is Amazing, knowledgeable and trustworthy!!! Twice he has taken care of me. Not your average salesman he really cares.

Great expier

I have had several repairs and my truck served and they have always done a great job

all very positive

Excellent service on our 2016 Acadia with dead battery which needed to be towed in. One day turnaround with courtesy car pick.

Everything at the dealership with smooth as possible.

Rip Rios and the entire Earnhardt team gave me the time and attention necessary in making a large purchase decision. Rip was extremely knowledgeable and professional, could not have gone better!

Easy sales process. No bull or shady stuff. Finance mgr super nice and personable and accepted a no add ons from me from the get go. Loyalty to Earnhardt Ram made me go to Earnhardt GMC first and was not disappointed

Friendly helpful people with good communication.

Very quick process. Buying my third car from there.

Prompt, caring

Great experience

has been great for years. we have 3 new cars from this dealership.

very quick recall service

First class

Westin and his team have always been great and professional. Thanks for having a fantastic team!

Much better than Earnhardt Cadillac. Communication was great. Service was great. Quicker than promised.

I enjoyed my experience finding the right vehicle for me. Sales and management personnel were more than helpful. I did not feel pressured at all. I felt that everyone I dealt with was helpful and encouraging to get me the best deal for the vehicle I purchased.

Great job 👍🏻

Very please, Autumn was definitely professional and very pleased working her

The guy that helped me was awesome! I was in a time crunch and he kept communicating with me and helped me know what was going on

Great experience. Chad, Rod, Alan, and Tracy did a nice job!

Unable to get an appointment but my dashboard lights went out. Left my car with the dealership to "work in" for repair. Turned out to be a computer upgrade and got my car back in 3 days.

Good service department

I came in to have my initial oil change/tire rotation done, I was greeted by Weston a service advisor who got me all checked in. I waited in the lounge area, the oil change took less than an hour which was very good. Weston had all the paperwork done and I was on my way in a timely manner.

The service was excellent. Mark was knowledgeable and helpful.

Everything went gr at

Got the excellent service and on schedule !

Best experience I’ve had at an auto dealership

prompt c

Great Service frm Rip. (salesmen)

Sales employees Chad and Tom did an excellent job with showing me several vehicles which I wanted the best model at the BEST price. Both listened, offered me options, and were patient. Thank you Buick for having both in your staff/store.

Friendly and helpful.

Our salesman was very professional and detail oriented. He made our experience a reality and we were very happy to have made a purchase. The entire experience was amazing!

This time it was very fast

It was a pleasure working with Ben, Rod, and Tracy at Earnhardt Buick. We appreciated Ben listening to what we were looking for and then finding the perfect car for us. He took his time explaining all of the new car's features. He also assured us that he's available anytime if we had questions about anything. We wouldn't hesitate to go back to Earnhardt when we are in the market for another vehicle. Great customer service.

Staff friendly. Easy transaction. Told salesman what we wanted in a vehicle and they found it.

This dealership gave us regular updates about a car we ordered and made the sale easy as possible.

Windshield washer motor replaced. Weston scheduled for next day, was completed promptly. Smaller dealer with excellent service!

We had an overall good experience. Autumn was my service adviser and she did a fantastic job on keeping me in the loop on what was going on with my daughter’s vehicle. She will be my go to with our service needs.

I was able to drop off my car early for an oil change and tire rotation. Gave all my information, being my first time to Earnharts GMC. They said they would call when it was done. I called about 4:20pm to see if it was done, since it was close to the end of the day and my appointment was for 1pm. It was done and I picked up my car.

They got my shifter switch changed out in a timely manner.

From start to finish everyone was great. Jessie accommodated my request for a quick transaction and performed beyond what was asked. I will be sending business in their direction when given the opportunity.

After waiting a month for some minor warranty work, I also wanted the vehicle to be serviced regarding the Vehicle Appearance Program we had purchased with the vehicle. While dropping the vehicle off I showed the service rep the required warranty work and indicated the interior and exterior needed attention per the ‘VAP”. He indicated they did nothing to the interior. I then read the contract part regarding the maintenance agreement and interior protection treatments section. The rep did not respond. After keeping the vehicle for 2 days I picked it up and the interior had not been touched (not even vacuumed as the contract indicates)and the floor mats were dirtier than when I dropped off. I did not mention at this time because my car had already been there for 2 days. I did contact the service manager and got the feeling the department is not familiar with the requirements of the VAP, but he did say to drop it off and they would apply the interior treatment. The vehicle needs to be vacuumed and then treated but I am not confident it will be done properly on a return visit.

Even though I arrived a few minutes late for my scheduled appointment, the service techs got me checked in professionally and courteously.

Everyone is very friendly and helpful. Very good communication along the process of service.

Man does the word efficient mean anything? You guys were top of the line. Quick courteous professional. Excellent!

Tom Ross was very accommodating and knowledgeable. He made the process an enjoyable experience. Tracy Hunt was so helpful.

Service persons were courteous and service was completed timely

Service advisor did a good job and service was performed in a timely maner.

Sales and financial gets top marks, service not so much.

Service was provided in a reasonable time period and an explanation was given about what was found and what would be needed to be completed to correct the problem. Thank goodness I had warranty policy to cover most of the expense

Part took a month and a half to come in.

Best experience i have ever had and i have had a lot over MANY years!

Honest, knowledge and professional service

FAST AND ON TIME SERVICE

The service counter staff seemed to be under staffed at the arrival time for checking in. However the team seemed to be on top of things.

Jesse was amazing! Explained every detail of the vehicle and made this purchase the easiest in my experience! Provided Amazing customer service.If anyone is out there looking for a vehicle I would 100% recommend to reach out to Jesse !

It went perfectly

No returning codes, diagnosis was spot on. Thanks!

Completely satisfied with the entire experience.

Kerry Hunter greeted my wife and I at the showroom door. He was very friendly, professional, and knowledgeable throughout the car purchasing process.

I told Papa J what I was looking for and he took us right to it. Test drove it and bought it! So far still just love it! Thanks Papa J!

Great

Staff was very helpful ordering my new vehicle and taking care of my needs.

Informative. 😆 I was allowed to make my own decision, helpful.

Rip was very thorough and professional. Our car buying experience was easy and enjoyable. Tracy H. in finance explains things very well and doesn't pressure you to up sell anything. She listens and finds the best rate possible. This is our third car purchase from this dealership and we will always buy from them.

Employees were very friendly; work was performed timely. But - I miss some of the old fashioned services such as the front floor mats vacuumed and windshield cleaned. Small efforts!

Pretty easy RIP was great. And Rodney was fantastic with financing.

Over the weekend my Buick Enclave was showing signs the battery was weak, although the dash showed there was no problem. Having had the battery die in a parking lot several years ago I didnt want to go through that again. I called Earnhardt on Sunday and was advised to have the car at the service entrance at 7 the next morning. On Monday with no appointment they drove the car in right away, replaced the battery and I was on my way a little after 8. Best service ever! Thank you

did not change oil slip on window, didnt re set oil change on car , did not fill fluid leverls. not really happy this the second time has happened

Very timely

We had a great experience at the dealership, Jessie and Tony helped us out. We worked with them for several days and they ensured we were purchasing exactly what we wanted with no pressure. Would definitely recommend this dealership and working with Jessie and Tony!

Good

I took my vehicle in for a 10:00 warranty repair. I was told they would have it done by the end of the day, so I waited for a shuttle ride home. After maybe 30 minutes, Mark, my service advisor, told me my ride was ready. He then told me my ride would be my own vehicle because the technician was able to squeeze my job in. That was great because it saved me a trip home and then back again. Great service!!

Service Department is always Great. Dealership is friendly & clean.

We dropped our car off on Monday morning for warranty work. We couldn’t get any updates throughout the week and were incurring rental charges. Finally Friday afternoon they said we could pick the car up after calls and texts from us. They said that they fixed the window, but didn’t get the wheels done, and couldn’t duplicate the other two issues we dropped it off for. When we picked up the vehicle the window still wasn’t fixed and literally nothing else was done. Zero follow up and said finally we should hear about the wheels the following week. Here we are at the end of week 2 and still no call back. I got a text response Tuesday that they would talk to the technician about the window and still nothing. I’m beyond disappointed. My husband and I are both in auto claims and warranties as leaders and this is unacceptable. I would never recommend this place to anyone. I have left a review on Yelp and Google and sent a message through Facebook. I plan to contact the service center manager and likely the BBB.

Autumn is great to work with, I thank her for her communication

Oil change on new installed 6.2L. Early and cautionary!! Well done, Weston.

Earnhardt Buick GMC provided excellent service to both my Buicks - 2017 Verano & 2019 LaCrosse.

Our salesperson Kerry, was excellent. Courteous, and knowledgeable. Very kind and respectful.

Friendly and helpful.

One of the smoothest vehicle purchases we've ever experienced. Appreciate Tony, Justin and Sarah at Earnhardt GMC in making our end-to-end process so enjoyable.

Service is always quick, friendly and efficient!

Very easy, fast, and buyer friendly purchase.

Our service advisor was very helpful.

typical great experience

Forgot to put DEF on the truck as it was supposed to be added.

Autum does a great job.

It has been a wonderful experience so far

Polite knowledgeable personnel

Weston is great!

Ronnie was my service advisor and answered my questions. My truck was taken on right away, quick service. And I got my truck back an hour or so before the estimated time.

Autumn was amazing and she got our Suburban done on time! we have been to the Chevy store down the street, and they fumble over and over, we will not return there again! only Autmn for us! Thanks again for the best service.

Great, enjoyed the experience

Alan was a pleasure to work with and it was a positive experience.

it was great

The staff here were super professional and transparent about the entire process. They accommodated my needs entirely and were flexible with process. Great people to do business with.

Ronnie always helps me out and keeps me informed on the progress of my vehicle

Fast, friendly, and not pushy

.

From Managers, Sales and Services employees all have been thoughtful and wonderful to me. All ensuring I was pleased and happy.

My batteries on my GMC Denali were failing. Ronnie, my service technician made arrangements to take care of me without an appointment. He did a full diagnostic on my truck, changed the oil, the filter, and the fuel filter. Totally Outstanding!! I will never go to any place else. Thanks Ronnie and the rest of the Earnhardt service team!!! Regards D Lynn Julien

Mark is great

Employees that “cared” about what they do.

The service from Weston the advisor was excellent. He listed and responded well when I called to mae the appointment. He obviously recalled what we had discussed when I arrived, some of which was not within the service record but was from recall. The payment clerk was friendly and efficient in making my transaction.

Service was completed very quick

My buying experience was Very Fast and Hassle Free! Everyone was Very Friendly!

10/10 Kerry hunter was an exceptional sales member

Great experience everyone that helped us out was very helpful and explained all the details of the process

Tom respected my wishes to break down the car buying experience. He was a no-pressure salesman and I really appreciated that.

Everyone was awesome especially my salesman Justin . . It was a pleasure working with him. He helped me with all my questions. Thank you Justin

All of the people I dealt with were very helpful and friendly. The people made me feel like I was dealing with someone I had known for sometime.

Alan is the best!! He stepped up to help us out. Got us out quick and easy!!

I didn’t get updates on the second day. I had to call twice to ask for the status. After picking it up the problem return and I had to take back. It has now been in the shop 3 days and still have not learned what the issue is.

Very easy process. Kerry was our sales person and he was excellent! Sarah in finance has also been great to work with! We are very happy with our experience.

I was in for an oil change. Ronnie was my service agent. He kept me informed throughout the service. Definitely 5 stars.

Started on time and finished up early. Can’t beat that

Excellent

Very pleased with the service!!!

I dropped my car off after hours and had it completed by end of business the following day.

Papa J and entire sales staff were amazing. Made the process easy.

They had the truck I was looking for and all of the various staff we interacted with were nice to us

Tom was very professional and have made my purchase very easy and painless.

It was organized, timely and very cordial.

You.guys are great gmc not so much. A recall with no solution. App says could cause accident gmc says verbally not to worry.

Weston was very helpful and Abigail, your shuttle driver was very timely and friendly

Very good service and done in a very timely manner

Autumn is great. Thanks for taking care of my truck.

employees very courteous , great customer service

Very good experience with your service department team, will recommend your service department to others

Always a pleasure - staff is friendly, great communication and service.

Alan was spot on with execution and extremely helpful with delivery.

Service was great! Went in for fuel door repair, in & out in no time. Friendly staff & very clean dealership!

They accommodated me even though I didn’t have an appointment late on a Saturday afternoon. Took me right in and had the job done quickly

Vehicle was ready on time and staff were polite and helpful.

Great service, fair and straightforward deal.

I have never dealt with such rudeness in my life. I will never come back to that dealership again which is sad I always was well taken care of at Earnhardt Toyota. I asked a question about my fuel gage not reading full and response was if it’s full I guess it must not be working right in a condescending manor. I was also there for oil change and emissions leak and I told them my friend who is mechanic turned off the alarm and your service guy rudely said we can’t fix it now. I did get oil change as I did not know when last one was done he did not even look at books to see if it needed done just did it I somehow feel I wasted $100. I am in the customer service field and a supervisor and would NEVER tolerate such behavior. If you need a name it was I believe Mark

Easy and time efficient

Jesse did a great job of showing us the Enclave that we eventually purchased. Not much of a selection but we found one we could live with. When we drove home late at night, I was very pleased with the "Super Cruise" feature. When I got home, I found that my window washing fluid reservoir was empty. That was the only disappointment.

Great service by Autumn.

My visit to your Service Department with my 2017 Encore was a nightmare from the beginning to the end. After being a customer for 8 years, I doubt that I’ll be back. I am not explaining the details as it would require too much writing. If anyone is interested, they can call me.

Fast friendly service

Everyone was super friendly and helpful. Enjoyed my time there

Simple negotiation, straight forward purchasing experience. Really nice people.

The technician was professional and friendly and gave me good advice.

The sales people were Friendly and helpful

Labor price was totally ridiculous! Hopefully the repair was done right, so far,so good! I know you have to stay competitive but the Bottom Line, your labor rates are....! Never Again!

Everyone that I met and worked with from my salesman ("Pappa J") to the manager (Chad?) to the service rep, to Sarah the finance gal were great to work with and low pressure. I knew what i wanted and they helped get me there. Cheers!

Professional, quick, competent, personable

Great experience

Kerry Hunter was great

Great service!

Fast in and out.

Joe and Tony were a pleasure to work with.

it was great

Jessie and Tony were great, same with Sarah in financing. I have purchased several vehicles from them previously. All we're knowledgeable and able to answer questions and gave me what I needed to make an informed purchase. My only issue is the vehicle prep, which tony and Jessie made right. The cleaning crew who details the vehicle prior to the consumer picking it up, left the vehicle dirtier than it was prior. Black oily footsteps on the light grey/white carpet, oil/dirt smeared across the interior door handles. I sent it back prior to leaving but still had to clean it myself when I got home and there is still an oily footsteps on the carpet. I'd say, that element of the dealership could definitely do better.

They are very personable.

First time getting my vehicle oil change and having a trim part replaced. I was checked in quickly and finished ahead of estimated time. Weston was great to work with!

As per scheduled I was greeted by service with a smile and recognition. I was processed and met by the shuttle driver Dave. After the work was completed the shuttle driver picked me up and returned me to the dealership and I was on my way.. I can always trust Weston Lang and Steve Dick to get the job done. And I met Dan and was treated with kindness and respect. It’s always a pleasure to have my car serviced at Earnhardt Buick GMC…

Everyone treated me great from beginning to end. 100%!!!!👍

Great service. They honor warranty without hassle. Good straightforward service. Best dealership service I have found.

Easy

Smooth operation!!! It was the quickest vehicle buying experience I’ve ever had.

Professional and friendly

Weston excellent service department make sure all your vehicle is in great shape when it leaves the shop thank you Earnhardt give Weston a higher amount of expertise of the educational Auto operation of mechanics title

Never any problems.

Service done well

no complications

Weston and Ronnie took great care of me and my vehicle. Thanks.

Lige was great as always. The service manager is a joke. We requested him to call us a few times over a 3 month period. Not only has he never called us back the few times we came in there he never even came out to talk to us and give us an update on my truck. After three months of my truck sitting there my batteries were dead. They refused to replace them. Do you know what happens to a battery in 115 degree weather with our being on a trickle charger. Of course it's going to die. Which means they didn't start my vehicle for the last 3 months while it was in the shop. Just a joke and really bad customer service.

Service was extremely prompt and courteous - as always!. All necessary items were attended to perfectly. Thank you.

Alyssa did a fantastic job and Justin was also very helpful.

Great

Good service

Got in for service the next day and the work was well done and on time.

Quick, simple, process. Thank you Mark for your excellent service :)

As usual, another flawless experience!!

Best buying experience ever!!

great service

Excellent

My experience was very helpful all my question were answered. I had appointment did not have to wait long for my oil change.

VERY CUSTUMER FRIENDLY

Dealership and mark are great. Parts availability from gmc horrible.

Great experience. Tom and everyone else has been very helpful!

Did not reset oil meter no oil change sticker. Did not install my purchased exhaust calibration

Great customer service from every department.

Joe made buying vehicle easy. Staff was helpful and very kind to me and my family. I will come back.

Thomas Ross is a quality and relationships first sales rep. Excellent, caring and informative in every way possible. Top notch ! Exceeded all our expectations !

I dealt with Jesse and Gabriel. Great experience dealing with both gentlemen.

Helpful and accommodating to my crazy schedule. Work done in a timely manner.

Great staff & Service.

It was amazing.

Gabriel was a very good salesman. He answered all our questions. It was really easy and friendly and we were out of there about an hour after our test drive.

Weston and all the team were excellent.

I brought my truck in basic maintenance service. Oil change, Tire rotation, Collision avoidance light reset, and fuel filter. I was also there to be seen about the front grill recall on my 2022 AT4. Checkin was normal 7am I left and went home and got a call a couple hours later saying the truck was done. There was one call regarding replacement of the fuel filter which I approved. When I picked up the truck I noticed immediately that the tires were not rotated. They were dusty wheels and not a finger print. I also have a tac in the tire which was still in the same orientation as before. Getting a little upset about this because I had this issue the time prior. The collision avoidance indicator was still on. This was a false positive due to a construction barrier. I was told they attempted to reset the code but it kept coming back. I was told that the camera could need to be replaced which was not under the typical warranty. I did some research what GMC says the best practice is for this issue. Clean the camera optics, reset the toggle in the infotainment unit, and disconnect the battery. This is common for the avoidance system to get a false positive from time to time according to GMC. My the tire bother me the most. On two accounts they’ve said they did this and did not. It is hard to trust my oil service and fuel filter was replaced. I think I will be taking my truck to another GMC location at this point. On a positive note everyone communicated clearly, was polite, and professional. I simply do not trust the quality and attention to detail at all anymore

Excellent Customer Service. From start to Finish, Working with Kelly Made Our Decision easier to drive from PineTop and Purchase in Mesa . Kelly kept us Very informed as to what everything was on the truck and made sure we knew all about the New Gadgets and Went as far as giving us a Call the next day to ensure our trip home went smoothly. We Actually enjoyed . Most Vehicle purchases are the Dreaded final steps of the paperwork not at Earnhardt GMC it was a breeze. Thank you

No problems at all, my truck was fixed when service said it was going to be fixed.

Ruston and the rest of the team were amazing! We felt truly taken care of throughout the entire process and are beyond happy with our purchase. They took the time to understand what we were looking for and helped us find the perfect vehicle without ever making us feel rushed or pressured. The attention to detail and genuine care made the experience stress-free and enjoyable. Highly recommend this team to anyone in the market for a new vehicle!

Kerry was amazing. This was the best experience I’ve ever had at any dealer. These vehicles were selling while still on the train! Kerry kept me in the loop, worked with me and got the deal. Allowed me to get the vehicle I needed for my kids. Thank you!

Alyssa was terrific. Just when I thought we could not come to an agreement, Alyssa worked diligently to work out a deal in record time. The overall experience was great. I did not feel pressured at any time.

All went well! Process was quick and easy staff was great

Good experienced staff of employees

Muy buentrato

They got me in and out right away. They were very nice. Had nice cold water and a very nice waiting room for me. Shout out to everyone that works there.

Great service, Jesse took good care of us.

Joe and the team at Earnhardt Buick was great to work with. Everyone was very friendly.

Another great service. Employees are always friendly & knowledgeable. Great Grandson really likes playing in their kids area!

Prompt service and the staff was personable and helpful. The only thing that would be nice is if they would wash your car when you bring it in for service. I am used to that with the other companies that I have dealt with and was surprised that this one does not give that perk to its customers.

Great customer service! Tony Chacon and his staff were amazing!

Just a little disappointed that we had to bring a brand new car in after 7 months for the emission But maybe that was luck because the cylinder was going to be recalled.

Unmatched VIP Experience at Earnhardt Buick GMC! Purchasing my vehicle from Earnhardt Buick GMC was truly an unmatched experience. I live out of state, and once my Yukon Denali arrived, I booked a flight—and my amazing sales rep, Alan, personally picked me up from the airport. The moment I stepped into the dealership, I was warmly greeted by General Manager Brad and Finance Manager Sarah, who both made me feel right at home. Even the woman answering the phones at the front desk was incredibly friendly. The entire team radiates positivity and genuine care for their customers. The process went smoothly, and Alan spent at least 45 minutes thoroughly walking me through all the new tech features in my vehicle. There was a lot to learn, but he made sure I was comfortable and confident before I drove off. He was amazing! As a loyal GM fan (I previously owned a 2021 Chevy Tahoe Premier), I was beyond impressed with the level of service I received. A few days after my purchase, both Brad and Alan reached out to check in on me and ensure I was satisfied with my new Yukon Denali. That follow-up truly meant a lot. From start to finish, this was a 5-star VIP experience. I will absolutely be purchasing all future vehicles from an Earnhardt dealership—specifically Earnhardt Buick GMC. You all are the best!

Excellent

Great experience from the first step onto the lot. Sales greeted us and we were escorted inside and treated like royalty. Thank you Earnhardt and especially Rip...

Best experience getting a new car I’ve had in many years. I get a new car every two years. Kerry was a pleasant surprise as a sales person. He new the product and was a pleasure to work with.

All work was done properly in a reasonable amount of time.

It was uneventful, fast and complete. The associate that checked me in was cordial and helpful.

Gabriel has been a resource that goes far beyond his position as a sales man. Great customer service, follow up and follow thru. With little experience as a sales man, he made the process of me providing for my family needs a smooth, stress-free, and informative process. He did not monetize a genuine connection and I did not feel like I was slimmed and taken advantage of. Would recommend asking for him directly for assistance. His support team included his manager Justin and finance manager Tracy & Sarah — all were exemplary of what a car buying experience should look like. Thank you.

The whole experience was very detailed and quick.well done!

Very friendly and did a great job.

Just bought a new car here 6 months ago and really like this dealership. The people and experience here are the reason I came back to buy myself a new truck.

Very well

I was having emergency car trouble, was able to drive the car to the dealership. Luckily the dealership took my car and got me off to enterprise for a rental. Though not having your car is stressful, they made this process as smooth as possible. Autumn was the best, she kept me in the loop the entire time so I never felt forgot about.

Everything went well except I didn’t get what I expected for my trade in.

I had an excellent experience! Rod, the sales manager, was highly professional and paired me with Jesse, a salesman who expertly guided me through the purchase and delivery of my new GMC Sierra 1500 4x4 truck. Absolutely love it, guys!

We had a couple minor issues that were addressed immeaditely! The financing and sales were not high pressure and I greatly appreciated their personal attention. I will recommend this dealership.

Great service.

Kerry was very easy to work with. No back-and-forth and no BS it was a pleasure.

Rip and the team at Earnharts were fantastic!

Excellent service as always, constantly impressed with this dealership and there awesome employees

Great service

Fair deal, good service.

Autumn, our service advisor was wonderful and so attentive. The mechanic who repaired our vehicle was great. Both stayed beyond regular hours to get it all done. Thanks to both!

Good customer service.

We came into the dealership because we found a vehicle we really liked online, the staff was excellent. I dreaded vehicle shopping with a 2 year old but they made the process so smooth and easy!

They were very informative and they did a good job

As usual, great! I'm a long time customer here.

It was done in a timely manner and the service representative was very helpful.

They got the problem fixed pretty fast, and having a rental car really helped.. The service people were really helpful.

Good customer service.

The service was performed quick.

It was great - everyone was very professional

Sales team was very helpful and fair. Thanks Rip, Rod and Joe.

Rusten treats us like family.

Good communication

This was the third vehicle that I've purchased from an Earnhardt dealership. Each experience has been better than the last. On top of getting a great deal, the entire team was friendly, professional, knowledgeable and most importantly, very respectful of my time. The Earnhardt team really knows how to take the unpleasantness out of the car buying experience. Earnhardt will be my first stop for vehicle purchases moving forward.

Always great service and a pleasure working with Weston!

The Sales Staff were terrific. No hard sell, explained everything clearly and bent over backward to make me happy. When I went to pick up my new truck it was bit dirty inside an out. Desert rain and wind is bad here. I asked them to clean it up before I took possession and was given a loaner while it was being detailed. The service manager checked in with me after the sale to make sure I was taken care of.. that was great. They even helped me get a electronic issue addressed very quickly. Finance- Sarah was perfect, she walked me through all the of the sales contract and some options. We discussed an extended warranty. Absolutely no pressure was put on me to buy it either. I did buy it after a bit of thought for a decent price. She was accommodating and it was a very pleasant experience. Service-I have had some issues with infotainment center in the truck. Lige and Weston are great. They explained to me what was going on and fixed it. Both of them spent time with me showing me how to operate some of the bells and whistles and now my carplay works perfectly!! Weston literally sat in my truck rebooted some stuff and had enough patience with an old man to resolve the issue! Thank you Weston and Lige!

If I could only make one complaint, it's that when we're standing there waiting to be seen, it feels like none of the service advisors acknowledge you. No 'I'll be right with you' or 'We'll take care of you in just a moment'. I get it they're busy, but sometimes felt unseen. My advisor, Autumn, was the only one who made eye contact with me and said 'I'll be right with you'. My only other complaint was, I had my one and only mail key in my console tray, and someone moved it to the dash behind the cluster screen, which wasn't visible from anywhere, and Autumn luckily found it there, but why was it touched or moved in the first place? Besides that, they're very thorough as far as checking in your vehicle and I didn't have to wait a long time for my service to be completed.

Stayed a little longer than I liked but got the deal done.

Quick service. Told me it would take about an hour and it was. Also, took care of ck engine lite on which was related to the oil change since it was about a quart low on oil. Good service and pricing was what expected.

The whole experience was great and the gentleman that helped us was fantastic. Just want to say how wonderful and painless Alan made the whole experience.

Very good experience, I was treated with respect. I will always do business with your dealership Thank you for taking care of me.

Best New Car buying experience I’ve had in my life. In and out in 1 hour.

Kerry was great to work with! They made the car buying experience easy and quick.

Easy to work with

Tom Ross was exception with entire sales process. This was probably the best vehicle transaction that I've ever had and I'm extremely particular.

Last Saturday I found the GMC Yukon Denali online at Earnhardt that fit my requirements very closely. My situation was somewhat unique in that I had 2 ( nice) trades. They were very responsive to my situation and within a short time I had a very competitive quote. We worked out a deal but I had 2 more issues; I live approximately 1 1/2 hrs from the dealership and secondly my wife is very ill and I didn’t know how to get the 2 trades to them in a timely manner. Chad ( sales mgr) and Jesse in sales called me back and told me Jesse and another employee would drive the new Yukon up the next day ( Sunday) and drive the 2 trades back to their store! Problems solved! It’s nice to see such an excellent level of customer service still out there. This is the 1st time I’ve ever purchased a new vehicle sight unseen, but I couldn’t be more pleased with it. The follow up from Jesse has been authentic and more than expected, I highly recommend this dealership if you want to deal with quality people.

Great experience with the sales agent Joe Aguirre and Tony the sales Manager. Tracy Hunt in Finance also did a great job.

I had a great experience. Everyone was super nice and helpful!

Excellent service. Caring people. Everything was positive

Brandon (Sales), Tom (Sales), Justin (Sales Manager) and Tracy (Finance) at Earnhardt Buick GMC in Mesa, AZ were AWESOME!!!! They worked together as a team to assist me with my vehicle purchase and made the process easy. They also were professional, kind, and understanding of what I wanted as a consumer. The dealership was beautiful and clean. Thank you all for everything regarding my new purchase!

Very informative, and helped get everything ready

Very helpful and knowledgeable

Autumn is great! Short wait and on the road!

Quick and easy

The dealership looks like it needs an update. Poor parking, poor location, service advisors would rather advise me that my concerns all typical behavior for, insert concern about vehicle. Also they advise me their transmission guy is out/over booked, advise me to drop off my vehicle and wait for 3 days then be charged $150 for proper diagnostic, then be advised if a part is needed it’s on back order. Get real. The service manager has still yet to follow up on my transmission replacement. The dealer is vague about repairs, shady about know issues, reluctant to divulge the truth. Pathetic

Joe Aguirre was a really good salesman ! 100% satisfied with my truck & my payments.. He did everything to help me get my dream truck,very good customer service. Very nice guy

Service Department is always great! They do my services in a timely fashion & very knowledgeable.

Weston took outstanding care of me. He was able to answer all my questions and went above and beyond to help me.

Communication sucked. I had to call to check if I wanted to know what was going on. No automatic updates. Loaner car situation sucked. I had zero time to go to the third party to get the loaner. My head liner came back with a grease streak across it.

Very professional & all went well.

Prompt check in, estimated wait was accurate, clean dealership.

great service

Fast and polite service

The service technician team were amazing Ronnie made my service so efficient and was a great overall experience. Thank you 😊

They were very kind and helpful!

We came in with a dead battery and the service person tried to find any warranties that would work. Although he didn't find anything, he was able to get us in to have a new battery put in.

Our experience was more than exceptional!

It was great was fast and straight to the point. Finished way faster than any other time I been to buy a car and I left with an amazing car thanks to Joe.

Ronnie was very helpful to resolve my issue

Mark was very professional and precise with the work, cost and the time frame of the work to be done on my truck.

I previously tried purchasing another vehicle in Tucson, they gave me nothing but bad treatment in 3-4 weeks of talking with them. I called Earnhardt Gmc around 2pm and by 4 pm they had given me almost 5% less interest rate, 6 thousand less in down payment, and less monthly payments. They sent the car to my house the very next day too. Alyssa, Tracy and Tony were all extremely helpful and nice to me and made the purchase of the vehicle incredibly easy and fast.

Very happy with service from Mark. He kept me informed daily as the work was done,

Looking for a great comfortable ride as we get older. Found exactly what we were looking for at Earnhardt Buick/GMC. Easy buying experience and they took my older Civic for a trade in. A slight mistake on a weather coat issue which was resolved on the spot with no hassles. Super job there!!

the sales team were great to work with thanks

Done

My vehicle a 2024 GMC AT4 Acadia was in for a radiator nose leaking. My vehicle was brought in on October 22, 2025. Did not received my vehicle until November 18, 2025. Earnhardt supplied me with a rental vehicle for the duration of the repair. It was just frustrating that it took that long to get the part. Another thing is that my brakes front life showed 42 percent at the time and they indicated that it was the module software that needed to be updated. Well it corrected it self for a little while, but just lately it has been showing that my front brakes are at 18 percent, and the rear are at 76 percent. It just doesn't make sense with 12,000 miles on this 2024 vehicle why it would show that percentage. Does the sensor need to be changed, or reset again?

I had the best experience! I bought a brand new beautiful red 2026 Buick Encore GX. Brandon Williams was amazing and found the PERFECT car for me. It was a gasping moment! Brandon was so welcoming, friendly, knowledgeable and made the entire process of purchasing the car an enjoyable stress-free experience. Everyone at the dealership was so nice! I met so many people there who were part of the process of the purchase and they were all amazing. Bar none, best dealership out there! Thank you so much and big shout out and extra thanks to Brandon Williams for getting me in my dream car. With appreciation, Jeanette

Service Department is Great! Dealership is clean every time we get service.

Took our Acadia into Earnhardt GMC for a lube oil and filter change appointment. Car was taken in on time and the work completed as promised. The service advisor, Ronny, had the car ready for pickup when we arrived back in a hour.